Refund Policy

1. Merchant of Record

GIGASCOPE paid subscriptions are sold and processed by a third-party payment provider acting as our Merchant of Record. The provider issues the receipt, collects any applicable sales tax / VAT / GST, and processes refunds back to the original payment method. The active provider is named on the checkout page and on every billing receipt.

You can request a refund directly from the payment provider using the link in your billing receipt, or by emailing GIGASCOPE support. We review eligible requests and process them through the provider on your behalf.

2. Standard refund (pro-rata on cancellation)

If you cancel a subscription mid-cycle, you receive a pro-rata refund for the unused portion of the current billing cycle, calculated from the date your cancellation request is received.

• Monthly plan: refund of unused days in the current month (e.g. cancel on day 10 of a 30-day cycle → refund of 20 days’ worth).
• Annual plan: refund of unused months in the current year, calculated against the actual amount paid (Charter members: against the locked annual rate).
• No refund is issued for prior completed billing cycles.

3. EU/UK 14-day cooling-off

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital-service contract within 14 days of starting it, for any reason, with a full refund.

By starting a paid subscription and immediately accessing paid-tier features, you consent to the digital service being supplied before the 14-day period ends and acknowledge that the right of withdrawal may be partially reduced once the service has been used. We will still refund the unused portion on a pro-rata basis (see section 2) within the 14-day window.

4. Korean consumer protection

For consumers in the Republic of Korea, the Act on Consumer Protection in Electronic Commerce provides a right of withdrawal for digital content within a short statutory window from the date of purchase or first access. The right can be limited once the digital content has been consumed, where that limitation has been disclosed in advance.

In practice, GIGASCOPE issues a pro-rata refund (section 2) regardless of the statutory cap when the request is made in good faith and reflects a service-quality concern.

5. How to request a refund

1. Easiest path: open your most recent billing receipt email and click the “Cancel subscription / request refund” link. The payment provider handles the rest.
2. Or email support@gigascope.xyz from the address associated with the subscription. Subject line: “Refund request”. Include the order ID from your receipt if you have it.

We acknowledge requests within 2 business days and confirm the outcome within 5 business days.

6. Processing time

Once approved, the payment provider issues the refund to your original payment method within 14 business days. Bank or card-network settlement may add a further 3-5 business days before the refund appears on your statement, depending on your card issuer.

7. Non-refundable cases

• Subscriptions cancelled before any charge took place (nothing to refund).
• Refund requests filed more than 90 days after the relevant charge.
• Subscriptions terminated for breach of the Terms of Service (e.g. chargeback abuse, scraping at scale, fraudulent payment instrument).

8. Chargebacks

If you have a billing concern, please contact us first. We resolve almost every legitimate dispute within 5 business days. Filing a chargeback before contacting us results in immediate forfeiture of Charter status and termination of the subscription, per the Charter terms.

9. Contact

GIGASCOPE, business registration 568-24-02193, Seoul, Republic of Korea. Email: support@gigascope.xyz.